ACADEMIA

Toronto Hydro-Electric System Limited (Toronto Hydro) – one of the largest municipal electric distribution utilities in Canada delivering power to approximately 705,000 residential, commercial and industrial customers across the city of Toronto – implemented Oracle Utilities Customer Care and Billing to enhance its billing processes.

Toronto Hydro replaced a legacy customer information system (CIS) with Oracle Utilities Customer Care and Billing to meet new requirements resulting from modernizing the distribution and meter-to-cash infrastructure.

In Ontario, many retailers sell power to customers directly, but use the utility to deliver all power and manage all billing services. Using the Oracle solution, Toronto Hydro can more effectively manage transactions between retailers and utilities.

With Oracle Utilities Customer Care and Billing's pre-billing edit functionality, Toronto Hydro can improve bill accuracy by identifying and resolving many issues before sending bills to its customers – ultimately improving the overall customer experience.

Using Oracle Utilities Customer Care and Billing, the utility can more easily integrate customer self-service options, such as basic account information, online bill payments and move-in/move-out service adjustments.