ACADEMIA

Internap announced that Internap's Performance IP and Managed Hosting solutions will be utilized as the foundation for ecenta's new hosted contact center solution. Internap will provide a highly reliable and fully managed hosted infrastructure and IP connectivity enabling "anytime, anywhere" deployment of ecenta's hosted contact center based on SAP Business Communications Management.

ecenta's hosted contact center solution is specifically designed for small to medium enterprise (SME) customers that plan to deploy advanced contact center services with features and scalability that match their evolving business needs, allowing them to maximize productivity and improve service response times. The solution enables fast and easy deployment, flexibility to accommodate a distributed workforce, and the ability to grow quickly as business requirements change.

"Our new solution delivers competitive advantages to SME customers through integration with SAP applications, such as Customer Relationship Management (CRM) and flexible, on-demand, customer service solutions," said Amit Venugopal, board member at ecenta. "We needed a hosting provider with a worldwide presence and a proven track record of performance and reliability. Internap's IP routing and Managed Hosting solutions truly enable our business in a way that no other partner could deliver. Most importantly, we now offer the ability to achieve service transparency for our customers through a highly predictable network at a competitive price."

"ecenta is creating a unique delivery model that changes the way enterprises consume services anywhere in the world in a faster, easier manner," said John Freimuth, vice president of Managed Hosting at Internap. "Internap's combination of high-performance IP routing and Managed Hosting provides the uptime and connectivity that enables a positive user experience for ecenta's customers, thereby ensuring that its differentiated delivery model performs at the highest possible level."

Internap's integrated solutions leverage the company's patented Managed Internet Route Optimizer (MIRO) network optimization technology, which selects the best path for Internet traffic by analyzing network characteristics like latency, packet loss and route stability and is backed by a 100 percent availability uptime service level agreement. Internap's Managed Hosting portfolio includes managed servers and managed storage along with data protection services, virtualization products, managed network products and advanced monitoring with 24/7 live customer support.