ACADEMIA

Internap Network Services has announced that Five9 is utilizing Internap's data center in New York City to improve the resiliency and scalability of Five9's cloud-based call centers. After growing for years at a rate faster than the on-demand call center industry as a whole, Five9 selected Internap to provide reliable, geographical redundancy to continue its expansion.

Located in the global communications hub of New York City at 111 8th Avenue, Internap's SAS 70 Type II facility features multiple layers of hardened physical security and is staffed and secured 24/7. The state-of-the-art data center is served by top-tier telecommunications carriers and is equipped with fully-redundant power and HVAC systems to ensure service continuity.

"Our selection of Internap represents a key strategic decision for Five9," said Jim Dvorkin, CTO of Five9, "as it provides high availability and geographical redundancy for our Silicon Valley data center, and the New York location is in closer proximity to Europe to facilitate our continued expansion. Internap's network backbone provides us with resiliency and high quality connectivity for the tens of thousands of call center agents we support worldwide."

Five9 pioneered the on-demand call center software market. With the largest engineering team in the on-demand call center industry, Five9 continues to grow and enhance its product platform to deliver reliable, scalable on-demand call centers quickly, to companies of all sizes, at a cost of ownership far lower than traditional premise-based solutions.

"As more organizations such as Five9 seek to expand internationally, the quality and availability of the underlying network and the reliability of the facility that supports these applications becomes critical to business performance and strategic growth," said Peter Evans, SVP of Marketing at Internap. "Given Internap's network performance capabilities, IP acceleration and industry-leading SLAs, Internap's data center facilities and services are unmatched."

Internap offers a comprehensive set of data center services, ranging from colocation to managed hosting, which allow customers to deliver and store content and data on a reliable and scalable technology infrastructure. Customers can also easily access Internap's high-performance IP network and content delivery network (CDN) from their worldwide locations. Internap's IP network, CDN and data center services utilize the company's patented Managed Internet Route Optimizer ™ (MIRO) technology, which analyzes network performance characteristics – such as available bandwidth, delays and packet loss – in real time.  This ensures that Internet traffic is routed over the best path 100% of the time.