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SAIC: User Services Lead
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Location: Greenbelt, Maryland, Requisition Number: 88770: This position is contingent upon the award of the National Aeronautics and Space Administration (NASA) Goddard Space Flight Center (GSFC) contract to the SSES Business Unit of SAIC. NASA is conducting a Millennia contract task order competition for the operation of the NASA Center for Computational Sciences (NCCS) at GSFC in Greenbelt, Maryland. JOB DUTIES: This position will manage all technical area activities, including risk management, assigning and allocating staff and equipment resources, interfacing with their NASA counterparts, and ensuring compliance with NASA standards and NCCS internal processes and procedures. Supports problem management and consulting; help with user code optimization and debugging; strategic project support; documentation; online, remote, and classroom training; tools; software engineering improvements; and special projects support. Relevant experience must demonstrate that the candidate has the leadership, task management, technical abilities, and skills in staff development and customer relationships, necessary for building and sustaining program performance. Experience must demonstrate abilities in tracking, analyzing and responding to organizational performance metrics, and possess ability to interact successfully within senior corporate and customer organizational elements. Essential job functions include: • Maintain and enhance sound, positive customer relations through frequent communication, applying a comprehensive understanding of customer needs, application of sound analyses, application of industry best practices, and outstanding communications (verbal and written). • Develop and implement Program goals and objectives. • Manage staff and allocation of resources. • Focus on critical work initiatives and routine coordination of key activities, milestones, and deliverables to ensure results are achieved. • Interact routinely with key customers and clients in order to address and resolve complex challenges. • Offer flexibility and broad responsiveness, including participation in customer and corporate strategic and tactical program management and planning efforts. EXPERIENCE: Minimum of 5 years related experience in supercomputing/high performance computing programs with 4 years experience in a technical management capacity. Requires ability to manage highly technical employees performing complex assignments in a high-performance computing environment. Requires extensive and frequent use of creative and applicable practices, procedures, and policies and an ability and willingness to perform in critical deadline situations. Ability to identify complex problems and review related information to develop and evaluate options and implement solutions. Ability to work in a high demand/volume work environment with changing priorities. Experience working with and interfacing with HPC users is a requirement. Position requires the ability to manage employees; includes hiring, development, and retention. Individual will be responsible for identifying personnel requirements and allocating personnel among multiple projects. The ideal candidate must have very strong organizational and time-management skills. This position requires the ability to monitor multiple short- and long-term tasks with various overlapping schedules while communicating with multiple customers. Position requires strong interpersonal skills and an ability to interface with all levels of employees in the organization to include customer one-on-one interaction. Individual must have excellent communication and presentation skills as well as experience presenting to a group setting. DESIRED SKILLS: Project Management Institute’s Project Management Professional (PMP) certification desired. EDUCATION: A Ph.D. degree from an accredited institution of higher learning in the appropriate scientific field plus at least three years of related work experience (or MS degree plus at least six years related work experience; or BS degree plus at least eight years related work experience) is required. To apply point browser to; https://cp-its-rmprd.saic.com/MAIN/careerportal/Job_Profile.cfm?szUniqueCareerPortalID=85&szOrderID=88770