GOVERNMENT

HP ranked as a global leader in providing disaster recovery services in a recently issued Forrester Research Wave Brief. In the Forrester report, HP ranked highest for its fixed-site disaster recovery service strategy, which includes flexible contract terms that clearly define customer relationships, investments in infrastructure to capture new markets or incremental customers in existing markets, and bundling and pricing of services offerings. HP received high scores for its geographic breadth of coverage, its remote access support and its service providers. The report also cited HP for its packaged application deployment and operations experience. By aligning IT to business, HP business continuity and availability solutions help customers identify and mitigate risks while continuing operation of their IT-supported business processes in the event of a site outage or service interruption. “Forrester’s report confirms what the market already knows to be true: HP is a top-tier vendor that wins largely because of our collaborative approach with customers, complemented by the breadth of our offerings and our geographic coverage,” said John Bennett, global director, Business Continuity and Availability Solutions, HP. “HP’s deep operations experience, global reach and its integrated approach that combines people, process and technology make it a clear leader in business continuity and availability services and products.” HP delivers a full range of offerings, including business continuity solutions; highly available IT infrastructure and services; data protection and recovery solutions, security and disaster tolerance solutions. In regards to HP’s leadership in fixed-site recovery services, the Forrester report notes that HP offers both shared resource and managed recovery facilities in all global markets. In the shared-resource model, HP plans for the same equipment to be shared by a set of clients and manages the level of sharing to a ratio under an assumption that disasters almost never impact a large number of clients simultaneously. Managed recovery facilities provide a hybrid of shared resource and do-it-yourself recovery. The Forrester report also notes that HP has been attracting many more customers to its fixed-site recovery services while aggressively building out infrastructure over the last three years. HP has invested $100 million in its disaster recovery services business and increased its number of individual sites from 46 to 62. To help its customers proactively maintain, recover or resume their critical business processes following outages, HP also has more than 5,000 high-availability service personnel and 69,000 of the industry’s most experienced professionals in managed services, consulting and integration, and technology services deployed in nearly 160 countries. More information about HP’s disaster recovery offerings is available at its Web site.