GOVERNMENT

PALO ALTO, CA and AUSTIN, TX -- Crystal Decisions, a leading global provider of business intelligence software and services, today announced that it has been selected by IBM Tivoli Software (NYSE:IBM) , to provide the Tivoli Data Warehouse with the world-class enterprise reporting capabilities of Crystal Enterprise. Crystal Decisions' extendable and scalable enterprise reporting is designed to provide the business intelligence requirements customers need to optimize the value from their existing IT environments. The Tivoli Data Warehouse, built on IBM DB2 information management technology, creates a single data integration point for Systems Management Data and represents a major step forward in driving improvements in IT performance and innovation. IBM and Crystal Decisions will co-develop a library of reports that will offer insight into trends impacting IT performance across all IBM Tivoli products. Joint development will begin immediately to optimize the capabilities and performance of the combined solution and to develop unique functionality and seamless integration with Tivoli Data Warehouse. For customers who want to create customized reports, IBM will also resell special editions of Crystal Reports and Crystal Enterprise through its direct sales force and worldwide distribution channel. "Crystal Decisions has been a valued IBM business partner for over 10 years," said Laura Sanders, vice president, IBM Tivoli storage and optimization. "By combining Crystal Decisions reporting with the Tivoli Data Warehouse, our customers can more readily access, analyze and use information concerning their IT infrastructure. The benefit is a quicker return on investment and higher level of business intelligence." "We are thrilled that IBM has chosen Crystal Decisions as the only business intelligence vendor to be offered out of the box with the Tivoli Data Warehouse," said Janet Wood, vice president of business development for Crystal Decisions. "This extension to our multi-year agreement with IBM announced in October 2002, represents a true milestone for our company, and reflects our on-going dedication to develop and market comprehensive solutions for our joint customers." In addition to the Tivoli Data Warehouse, Crystal Decisions has brought reporting and information delivery solutions to a variety of other IBM products, including WebSphere, DB2, and eServer. Proving a strong interest on the part of IBM customers for business intelligence solutions, IBM and Crystal Decisions already share a number of large enterprise customers including Aetna, Huntington National Bank, Boston Properties and Mark's Work Wearhouse.