PROCESSORS

ESRI (UK) has won a three-year contract with Royal & SunAlliance (R&SA) to integrate geographic and spatial information into its core business processes. The contract forms part of a wider transformation program at R&SA. R&SA's investment in an ESRI Geographic Information System (GIS) is expected to deliver significant ROI by enabling many enhancements across the business including risk management, re-insurance assessment, customer support and claims management. Benefits are expected across R&SA's commercial and personal lines businesses, including the company's direct financial services arm. ESRI (UK) will provide R&SA with spatial integration services using its ArcGIS Server platform and UK gazetteer technology in addition to address level data from Ordnance Survey and Ordnance Survey Northern Ireland. The GIS will be fully integrated with other R&SA systems and will replace a number of legacy systems in use. R&SA chose ESRI following a thorough and rigorous selection process. R&SA's IT department, Geographical Risks Analysis team and business sponsors, then joined forces to review the final proposals and choose the best system for the job. Graham Heale, Underwriting Director, property, R&SA, said: "We selected ESRI (UK) because of its flexibility and adaptability in delivering our current and future requirements. The company's reputation in the industry and strength of partnerships with leading geographic data providers like Ordnance Survey further reinforced our decision." Mike Cooper, head of ESRI (UK) business solutions, said: "Integrating geographic information into core business processes enhances insurance companies' ability to reduce risk and increase business agility across the enterprise. Being at the forefront of these developments with one of the UK's leading and most respected insurers is solid proof of the value ESRI (UK) can bring to this marketplace."