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REDWOOD SHORES, Calif., Oracle Corp. the world's largest enterprise software company, today announced that an increasing number of customers are realizing the benefits of Oracle Customer Relationship Management software. Industry leading companies such as United Asset Coverage, MessagePro, Altec, National Instruments, Novo Nordisk Engineering A/S, TelecomItalia Mobile, Underwriters Laboratories Inc., Interflora, and Sealing Devices are leveraging the CRM applications of the Oracle(R) E-Business Suite to increase efficiencies, improve business processes, and consolidate customer information, all leading to better, more profitable customer relationships. United Asset Coverage United Asset Coverage, Inc. (UAC), a leading provider of integrated telecommunications and data networking maintenance services recently completed an ROI study that shows the company has saved over $3 million US during its first year of using Oracle CRM applications, including Oracle TeleService, Oracle Advanced Outbound, Oracle Collections, Oracle Interaction Center Intelligence, and Oracle Service Contracts, in its Client Service Center (CSC). UAC not only saw improvements in a variety of key customer facing business processes, but was also able to better align its CSC with UAC's core business of customer care. Using Oracle CRM, UAC has specifically captured more revenue due to the ability to provide more timely quotes, improved its follow through on aged receivables due to integration with the Oracle's back office financial applications, and reduced days sales outstanding by over 33 percent. Furthermore, UAC saved money and improved customer service call quality by keeping the function in-house and achieved greater efficiencies in invoicing, contract analysis and collections due to better contract set up. "We have one view of our clients and any interaction they have with UAC, from the new client contract through client management, right into invoicing," said Brad Snook, vice president of client relationship management at UAC. "We intend to use these close relationships, and the ease of doing business with UAC, as a competitive advantage. No company will offer better client service and support than UAC." UAC's full ROI study can be found at: http://oracle.com/customers/studies/roi/UAC_ROI_study.html MessagePro MessagePro, one of the largest telephone messaging services in the United States, also recently went live on Oracle CRM. The company provides 24x7 telephone coverage for businesses needing extended hour telephone coverage, emergency message dispatch, message screening, primary telephone answering support, supplemental telephone answering support, corporate reception, order entry support and other similar services. In the late 1990s, the merger of several smaller local messaging companies resulted in the formation of MessagePro and created for the new organization to consolidate seven call centers into one. In order to consolidate data and develop new automated business processes MessagePro turned to the Oracle E-Business Suite and Lucidity Corp. for consulting services. Since going live on Oracle TeleService, Oracle Advanced Inbound, Oracle Scripting, and Oracle Service Contracts in late 2002, MessagePro has already 4,000 customers and 100 agents up on its new answering service platform at its call center in Houston, Texas. With the new Oracle system, operator error is down dramatically as each call is scripted, helping ensure accurate handling. Based on this success, MessagePro will be rolling out Oracle Advanced Outbound in the coming weeks to automate its dispatching process. Sealing Devices Improving communication and business processes drove Sealing Devices, Inc., a leading provider of sealing products like o-rings, gaskets and EMI shielding, to implement Oracle CRM. To effectively manage its growing customer base, and increase sales without significantly increasing sales and support staff, Sealing Device's executives realized that they would need to make dramatic technology and business process changes. They needed a way to manage the full sales cycle, improve communication between the inside and outside sales organizations, and integrate the sales process with traditional ERP applications. Ultimately, Sealing Devices chose Oracle CRM because it offered a single database CRM system that spanned all sales, support, operations and accounting staff. Sealing Devices chose Oracle Sales Online and Oracle TeleSales to help improve the sales process and forecasting through better communication and management of leads and opportunities, while Oracle Quoting and Oracle Order Management were chosen to help improve quote turnaround and order processing. "Prior to implementing Oracle CRM, the customer name, address, and contact information was manually entered into three different systems by three separate departments (ERP, Contact Management, and Homegrown Quoting) before a quote could be generated. There is now one system of record. Customers get quotes faster and we have reduced manual maintenance costs by 66 percent because quotes are automatically converted into booked orders in one click," said Patrick Harris, IT Director of Sealing Devices, Inc. "Our inside sales staff has more time to service customers, and our outside staff is always informed with the latest information. Using the 360 degree view of customer data given by Oracle Customer Intelligence, and Oracle Sales Intelligence, we now have the ability to manage our business in real-time and not just look into the past."