SCIENCE

Delivering an integrated, end-to-end suite of applications and infrastructure, Oracle is supporting Cox Communications’ new wireless offering. The third-largest cable provider in the United States recently added wireless to its bundle of digital cable, high-speed Internet and telephone services.

Oracle software manages entire wireless concept-to-cash processes – from service and offer creation to sales, customer care, order management, fulfillment and billing.

Oracle Communications Billing and Revenue Management delivers innovative, flexible bundles and payment options to help increase the number of multi-play customers and expand the number of services they use.

Oracle’s Siebel Customer Relationship Management (CRM) provides customer service and sales representatives with a 360-degree view of the customer, helping the company deliver a personalized experience and improve customer satisfaction.

Oracle Retail Point-of-Service and Oracle’s Demantra Demand Management support retail locations that sell wireless services, handsets and other products. The solutions help deliver superior customer experiences while minimizing operational and inventory costs.

Cox Communications licensed Oracle solutions in FY09.

Supporting Quotes

“Oracle can help cable providers grow new revenue streams, anticipate customer needs, and accelerate time to market with innovative services to deliver a more positive experience throughout the customer lifecycle," said Bhaskar Gorti, senior vice president and general manager, Oracle Communications.

“In launching our wireless service, it was imperative to have systems that let us deliver timely offers, unique service bundles and flexible payment plans, while ensuring that our customers can easily order, activate and change services,” said Stephen Bye, vice president, wireless, Cox Communications.