SCIENCE

Los Angeles Department of Water & Power will replace its legacy customer information system (CIS) with Oracle.

LADWP chose Oracle to replace antiquated systems and consolidate processes to support critical business strategies. The Oracle implementation will enhance customer service, billing processes, field services and meter data management and support smart grid initiatives.

The new system will be one of many LADWP initiatives to provide better service to its customers – the residents and businesses in Los Angeles – at the lowest possible cost.

The leading utility will deploy Oracle’s common, integrated operational platform across the enterprise, specifically: Oracle Utilities Customer Care and Billing, Oracle Utilities Meter Data Management, Oracle Utilities Mobile Workforce Management, Oracle Business Intelligence for Utilities and Oracle Database.

Supporting Quotes

“By choosing Oracle, LADWP is advancing its IT standards to be on par with those that first class commercial enterprises demand. This information system will allow LADWP to better manage its operations,” said Austin Beutner, General Manager, Los Angeles Department of Water & Power. “We need this system to support smart grid, smart customers and all of our programs. All of our customers will see the results in more timely and informative billing.”

“Oracle is pleased to support LADWP in its mission to provide reliable and low cost water and power, in a safe and environmentally responsible manner, to the residents and businesses of Los Angeles. This win signifies the value Oracle delivers to the utility industry with an enterprise-wide set of mission-critical products,” said Mark Hurd, President, Oracle.