SCIENCE

Delhi International Airport has partnered with IBM India to establish a common-use infrastructure in New Delhi’s Passenger Terminal Building 3 that will automate its operations and improve customer satisfaction to give the airport a competitive edge through quality service. The unified network solution integrates all of the communications across Terminal 3 and its facilities so that airport operations, airlines and other tenants can better share and exchange key information across their related operations to more efficiently deploy their resources and meet the growing demands of the India aviation market.

“IBM’s solution reflects the need of Delhi International Airport  Limited -- a solution providing quality management of our internal systems and delivering greater service to the users of the airport while reducing issues pertaining to interoperability through this infrastructure,” said I. Prabhakara Rao, CEO Airport Project Development, DIAL. “We are happy to be working with IBM where they have placed us better in catering to our immediate business requirement.”

DIAL chose IBM’s Managed Network Infrastructure (MNI) solution, which forms backbone for all the IT and non-IT systems in Terminal 3.  It combines video, voice and data over a single network platform using Intelligent Cable Management System with high levels of redundancy and scalability. IBM designed and implemented this network to meet DIAL’s objective of achieving a world class common use IT infrastructure for its customers, thereby supporting and improving service quality levels due to its high available design. The MNI covers the length and breadth of Terminal 3 with wired and wireless network coverage providing common use but highly virtualized network services to airport core systems, IT and non-IT systems, corporate users, government offices, lounges and public facilities. All this has been done with well defined work methods statements, detailed working plans and test and integration plans.

“DIAL wanted a partner who could understand the complexity of airport systems while being equipped with extensive experience in handling large-scale deployments at international airports,” said Sameer Batra, Vice President, Distribution Sector, IBM India/South Asia.  “This project will help DIAL in addressing their requirement for a unified and secure solution that aims at improving the airport experience while positioning them for future growth.”

With more than 50 years experience working with the world's leading airlines and airports, IBM provides consulting services and information technology to top airlines and airports across the globe to enable them to deliver more highly differentiated customer experiences and improve their operational efficiency.