SCIENCE

RingCube Technologies has announced that Technology Marketing Corporation (TMC), a global, integrated media company, has named its vDesk virtual workspace solution as a 2010 TMC Labs Innovation Award winner, presented by Customer Interaction Solutions magazine.

RingCube vDesk is a high-performance enterprise desktop virtualization solution that simplifies the creation, access and management of Windows desktops through Workspace Virtualization. By leveraging vDesk, enterprises and contact centers are able to increase the satisfaction of their customers and agents, and meet strict PCI DSS, HIPAA and other security and compliance related requirements. Through extensive policy and security controls, vDesk ensures customers’ corporate and client information is protected. vDesk isolates and encrypts private information from leaking to agents’ desktops, and adds host protection policy enforcement to ensure Work-At-Home agents’ PC patch levels, firewall, antivirus and antispyware are properly operational.

“RingCube has clearly demonstrated to the staff of TMC Labs that vDesk is truly innovative in the CRM and contact center industries,” said Rich Tehrani, CEO, TMC. “vDesk has made significant contributions in the advancement of this industry. We’re proud to reward this outstanding accomplishment with a TMC Labs Innovation Award this year.”

Tom Keating, CTO and TMC Labs editorial director, stated, “RingCube has proven their commitment to quality and the further development of the contact center and CRM industries through vDesk. The Innovation Award exemplifies the best and the most unique products and services that this industry has to offer, and I look forward to seeing more innovative solutions from RingCube in the future.”

“Customer Interaction Solutions magazine is an important resource educating the call/contact center, CRM and teleservices industries on the leading available solutions, and we are pleased to be recognized as having an award-winning product meeting the BPO needs of call centers,” said Doug Dooley, vice president of Product Management and Marketing, RingCube. “Call center and enterprise customers look to RingCube to address their needs around high performance computing, increased security, simplified PC management, and overall cost-savings.”

The TMC Labs Innovation Award honors products that display innovation, unique features, and significant contributions toward improving communications technology. The TMC Labs Innovation Award is granted to those companies demonstrating ground-breaking contributions to the industry. The 2010 Innovation Award highlights are published in the September and October issues of Customer Interaction Solutions magazine.

RingCube vDesk

RingCube vDesk’s unique Virtual Workspace technology separates the user’s desktop environment – including applications, data and settings – from the operating system and encapsulates it into a secure container while automatically backing up every virtual desktop to a centralized server. Users can run their vDesk workspace at the office or on unmanaged PCs – at home, or at disaster recovery site. When users start their vDesk workspace, it transforms any Windows PC into their own familiar corporate workspace where users can access their files, applications, settings and entire desktop, just as if they were on their own business PC whether online or offline from the network.