Dell today announced that Open Box Technologies, provider of SesameVault – a web-based platform used by businesses and organizations of all types and sizes to store, manage, and publish video content to the web and mobile devices, relies on Dell server and storage technology to power its 99.99 percent uptime guarantee. Through its relationship with Dell, Open Box can place the focus squarely on serving its customers, without having to worry about the reliability and serviceability of its IT infrastructure.

Use of video content is on the rise by companies and organizations, including Dell, to train employees, provide distance learning, make more personal connections with remote workers, and educate customers about new products and services.

In 2005, Open Box Technologies was founded based on this trend, offering customers an easy-to-use web-based solution that ensures end users can view and benefit from video content regardless of platform and without having to download or install new software.

• Because SesameVault is backed by a 99.99 percent uptime guarantee, Open Box requires the most reliable technology available to run its product, avoiding service outages costing them and their customers time, money and credibility.
• Since the launch of the SesameVault platform in 2007, the company has built its infrastructure on Dell with clusters of Dell PowerEdge 1950 rack servers and Dell/EMC storage co-located at multiple facilities nationwide. Two years later, some of its first Dell servers have completed over 200,000 jobs without any downtime. Moreover, owning and operating its own Dell data center provides Open Box with increased cost effectiveness, performance and control to push the boundaries of innovation and leverage technology to deliver an industry-leading user experience.
• Of late, Open Box is investing in virtualization to support system expansion, performance optimization, and ease of maintenance. The virtualization of SesameVault's servers is critical to its 99.99 percent uptime guarantee^¹. It allows the Open Box team to take down, update, and add capacity in specific areas without affecting the platform as a whole.

The Open Box Solution:

• 1950 PowerEdge Servers
• Dell/EMC Storage
• Dell PowerConnect Switches
• Dell network peripherals
• Dell ProSupport

“We are a technology company, but our business is customer service – delivering the highest quality user experience available when it comes to web video,” said Cameron Brain, founder and CEO of Open Box Technologies. “That said, the unique experience and service guarantee we are able to deliver is hugely reliant on the quality and performance of our IT infrastructure. When it comes to IT partners, Dell is always number one on our list.”

“In addition to the reliability, performance and value Open Box is getting from virtualization and other enterprise solutions, they also turn to Dell for the world-class service and support the company requires,” said Erik Dithmer, vice president and general manager, Dell Small and Medium Business. “Through Dell ProSupport for IT and access to round-the-clock Dell Command Centers for mission-critical support, Open Box gets the level of service from Dell that enables them to deliver on their own customer service guarantee.”