Research Finds 64% of Best-in-Class Companies Proactively Manage the Performance of Deployed Services: According to a new study from Aberdeen, a Harte-Hanks Company comprehensive, consistent and proactive performance measurement and testing best maximize the business value of service-oriented architecture (SOA) investments. "Those companies that proactively and consistently test and measure performance of their SOAs -- that build performance concerns into their SOA strategies -- enjoy higher business performance from their SOAs, even as services multiply," said Michael Dortch, senior analyst, Aberdeen. "Among Best-in-Class companies identified by Aberdeen Group research, 100% reported improved performance of their SOAs and compliance with internal and external service level agreements (SLAs) during the past 12 months. Those Best-in-Class companies are also twice as likely as others to use SOA performance and analysis software and to manage deployed service performance proactively." The new Aberdeen study found that 64% of Best-in-Class companies proactively manage the performance of deployed services. Further, 56% of Best-in-Class companies saw fewer than 25% of applications and services experience problems requiring support escalation. These and other findings underscore the direct connections linking effective testing and measurement strategies with SOA performance and ROI. A complimentary copy of this report is made available due in part by the following underwriters: Fiorano Software, Inc. and Relativity Technologies, Inc. To obtain a complimentary copy of the report, visit: its Web site.