Acuatico Air Indonesia selected Oracle Utilities Customer Care and Billing and Oracle Utilities Business Intelligence to meet its requirements for billing, campaign management and customer relationship management for water distribution operations in Indonesia.

With aggressive timelines to roll out a billing application, Acuatico Air Indonesia selected Oracle as the more efficient and most cost effective solution.

Using the Oracle solutions, Acuatico Air Indonesia hopes to better handle campaign operations and cashiering, as well as customer complaint management. Acuatico Air Indonesia also plans to integrate its current customer data into the Oracle solutions.

Supporting Quotes

“As we expand our footprint in Indonesia and Vietnam, we need a billing application to better serve our residential customer base. Oracle Utilities Customer Care and Billing is a highly configurable solution that helps us manage all aspects of customer information and billing,” said Andy Kiem, Vice President, Acuatico Air Indonesia.

“We are pleased that Acuatico Air Indonesia has selected Oracle to assist in improving customer service, payment processing and collections. Oracle Utilities will help harness a complete view of customer data, streamline billing processes and enable more responsive customer service,” said Bill Vellante, Group Vice President and General Manager, Oracle Utilities.